Shipping & Returrns

Shipping & Returrns


Return Policy


WE REALLY VALUE YOU AS A CUSTOMER AND WANT YOU TO BE HAPPY WITH YOUR PURCHASE.

NEW ITEMS

  • ONLINE: All returns must be received within 30 days of the shipment delivery date. Cost of return shipping is the responsibility of the customer.
  • IN-STORE: Refund, store credit or exchange within 7 days of purchase.
  • All returns and exchanges must be in their original unwashed, unworn condition with tags still attached.
  • All returns must be accompanied by the original receipt.

FINAL SALE ITEMS

  • Sale items
  • Consignment items (We are happy to accept certain items in the form of re-consignment if you do not wish to keep your purchase)
  • Bras
  • Nursing pads
  • Nursing Pillows and Accessories
  • Skin Products
  • Gift cards

HOW TO RETURN YOUR ITEMS PURCHASED ONLINE

Make sure all tags are still attached. Drop the package off at Canada Post (make sure you purchase insurance & obtain a tracking number). The purchase will be refunded back to the original payment method within 2-4 days from day of receipt at the store. If an exchange is requested, in stock items will be shipped within 7 business days of receipt.

HAVE A QUESTION? WE’RE HERE TO ANSWER

Do you have a question about our returns & exchanges policy that isn’t answered above? Drop us an email to hello@babyandmematernity.com or submit a request here.

Shipping Policy


SHIPPING WITHIN CANADA

$8 FLAT RATE shipping on orders UNDER $150: 1-8 Business Days

FREE SHIPPING on orders over $150

$16 Express Shipping: 1-2 Business Days

$16 Nursing Pillow Shipping

Orders are sent via Canada Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable taxes are applied according to the shipping address. Most orders are shipped the NEXT business day, in addition to the delivery times shown. Isolated and rural areas may take longer.

SHIPPING INTERNATIONALLY & REMOTE AREA SHIPPING

We do ship internationally but unfortunately, we are not set up to so it online at the moment. You may contact us directly at 403-283-3070 or on our Contact Us page to get a shipping quote. We can send a Paypal link for payment.

LOCAL PICKUP

Calgary Moms can save the shipping fees by choosing 'Local pick-up' from Baby & Me Maternity at 207-4625 Varsity Dr NW.